Shipping Rates and Delivery Areas

Global Shipping Solutions

Last Updated: August 2026

Crystallode provides international shipping solutions for customers worldwide, including individual buyers, wholesale customers, and business partners.

Orders are shipped from Guangzhou, China. We select suitable transportation solutions according to destination country, product type, shipment weight, order quantity, delivery requirements, and customs conditions.

1. Order Processing

Orders are normally processed within:

3 business days

after:

  • Payment confirmation;
  • Order information verification;
  • Product availability confirmation.

Some orders may require additional preparation time, including:

  • Wholesale orders;
  • Custom products;
  • Made-to-order products;
  • Large quantity purchases;
  • Products requiring additional inspection or packaging.

If unexpected circumstances affect processing time, Crystallode will contact customers through the available communication method.

2. International Shipping Methods

Crystallode provides flexible international delivery solutions, which may include:

  • International express delivery;
  • Air freight;
  • Commercial courier services;
  • Sea freight;
  • Consolidated shipment solutions;
  • Other suitable logistics arrangements.

The final shipping method depends on:

  • Destination country;
  • Product characteristics;
  • Shipment weight and dimensions;
  • Customs requirements;
  • Available carrier services.

The shipping option displayed on the website represents the delivery service category. Specific internal logistics routes and carrier account information are used for shipment processing.

3. Shipping Cost Calculation

Shipping charges are calculated based on current logistics conditions, including:

  • Destination country and region;
  • Actual weight;
  • Volumetric weight;
  • Chargeable weight;
  • Package dimensions;
  • Product type;
  • Fuel surcharge;
  • Remote area charges;
  • Carrier pricing.

For international shipments, carriers may charge based on the higher value between actual weight and volumetric weight.

4. Estimated Delivery Time

Delivery times are estimates only and may vary depending on:

  • Destination country;
  • Customs clearance;
  • Local delivery services;
  • Public holidays;
  • Weather conditions;
  • Carrier delays;
  • Government procedures.

Typical transit time depends on the selected shipping solution.

Crystallode does not guarantee a specific delivery date unless a guaranteed delivery agreement is separately confirmed in writing.

5. Tracking Information

Tracking information will be provided where available.

Tracking updates depend on:

  • International carriers;
  • Customs systems;
  • Local delivery networks.

A temporary delay in tracking updates does not necessarily indicate shipment loss.

6. Customs Duties, VAT and Import Taxes

International shipments may be subject to:

  • Import VAT;
  • Customs duties;
  • Brokerage fees;
  • Clearance charges;
  • Other government-imposed costs.

Unless the order is specifically confirmed as DDP (Delivered Duty Paid), the customer may be responsible for import-related charges.

Import regulations vary between countries. Customers are responsible for understanding their local import requirements before placing an order.

7. DAP Shipping

Under DAP (Delivered At Place) arrangements:

Crystallode may arrange transportation to the destination.

Unless otherwise agreed, the customer is responsible for:

  • Import customs clearance;
  • Import VAT;
  • Customs duties;
  • Local taxes;
  • Brokerage charges.

8. DDP Shipping

DDP (Delivered Duty Paid) may be available for certain destinations and shipment conditions.

Where DDP is available:

  • Included taxes and charges will be confirmed before shipment;
  • The applicable delivery terms will be stated in the quotation or order confirmation.

DDP availability depends on:

  • Destination regulations;
  • Product category;
  • Carrier capability;
  • Customs requirements.

9. European Union Customers

For shipments entering the European Union:

Customers should understand that imported goods may be subject to:

  • Import VAT;
  • Customs procedures;
  • Carrier clearance charges.

The final tax treatment depends on:

  • Order structure;
  • Shipment value;
  • Destination country regulations;
  • Applicable customs rules at the time of import.

Unless specifically confirmed as DDP, customers may be responsible for import charges.

10. United Kingdom Customers

For shipments entering the United Kingdom:

Import VAT and customs requirements depend on:

  • Shipment value;
  • Product category;
  • Customer status;
  • Applicable UK regulations.

Unless specifically confirmed otherwise, customers should be prepared to complete any required import procedures and pay applicable charges.

11. Wholesale and Commercial Shipments

Wholesale and commercial orders may require separate shipping arrangements.

For larger shipments:

  • Freight quotations may be provided separately;
  • Delivery terms will be confirmed through quotation or order confirmation;
  • Incoterms® 2020 may apply.

Possible delivery terms include:

  • EXW;
  • FCA;
  • FOB;
  • CIF;
  • DAP;
  • DDP.

The applicable Incoterm and named place will be confirmed in the commercial documents.

12. Incoterms® 2020

Where international trade terms are used, they shall be interpreted according to Incoterms® 2020 published by the International Chamber of Commerce.

Shipping responsibilities, costs, and risk transfer depend on the specific Incoterm confirmed for each transaction.

Website product prices do not automatically determine the applicable Incoterm.

13. Packaging

Crystallode takes reasonable measures to protect products during transportation.

Packaging may include:

  • Protective wrapping;
  • Shock-resistant materials;
  • Individual protection;
  • Outer cartons;
  • Customized packaging for larger shipments.

Special packaging requirements may affect:

  • Preparation time;
  • Package dimensions;
  • Shipping costs.

14. Address Accuracy

Customers are responsible for providing accurate delivery information.

Additional costs caused by:

  • Incorrect addresses;
  • Missing delivery information;
  • Failed delivery attempts;
  • Refusal to accept shipment;

may be charged where applicable.

15. Lost or Damaged Shipments

If a shipment arrives damaged or appears lost:

Customers should contact Crystallode as soon as possible and provide:

  • Order number;
  • Photos;
  • Packaging images;
  • Shipping labels;
  • Other relevant evidence.

Crystallode will cooperate with carriers to investigate and resolve shipment issues.

16. Shipping Restrictions

Certain products, destinations, or transportation methods may be restricted due to:

  • Customs regulations;
  • Carrier limitations;
  • Import restrictions;
  • Product classification requirements.

Crystallode reserves the right to review or refuse shipment arrangements where necessary for legal compliance.

17. Remote Areas and Additional Charges

Some destinations may require additional charges due to:

  • Remote location delivery;
  • Special handling;
  • Carrier restrictions.

Customers will be informed if additional charges are required before shipment whenever reasonably possible.

18. Customer Responsibility

Customers are responsible for:

  • Providing correct shipping information;
  • Checking import requirements;
  • Completing required customs procedures;
  • Paying applicable import charges unless otherwise agreed.

19. Contact

For shipping questions or special delivery requirements, please contact Crystallode before placing an order.