Terms of service

Terms of Service

Last Updated: August 2026

These Terms of Service ("Terms") govern your access to and use of the Crystallode website, products, services, and related transactions.

By accessing this website, placing an order, requesting a quotation, or purchasing products or services from Crystallode, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products.

These Terms apply together with other applicable policies published on our website, including:

  • Refund & Return Policy;
  • Shipping Policy;
  • Privacy Policy;
  • Wholesale Terms;
  • Custom Order Terms;
  • Sourcing Service Terms.

Where mandatory consumer protection laws apply, those rights remain unaffected.

1. About Crystallode

Crystallode provides:

  • Natural crystal products;
  • Mineral specimens;
  • Crystal jewelry and accessories;
  • Decorative crystal products;
  • Wholesale supply solutions;
  • Custom production coordination;
  • China sourcing and procurement support;
  • International shipping coordination.

Products and services are supplied from China and may involve international trade, logistics, customs procedures, and destination-country regulations.

2. Definitions

For these Terms:

"Crystallode" means the business operating this website and providing products and services.

"Customer" means any person or entity purchasing products or services.

"Consumer" means an individual purchasing primarily for personal use.

"Business Customer" means a customer purchasing for commercial purposes, including resale, manufacturing, wholesale, or business use.

"Products" means crystals, minerals, jewelry, accessories, and related goods offered by Crystallode.

"Services" means sourcing, procurement coordination, inspection coordination, customization, and logistics-related assistance.

"Order Confirmation" means the written confirmation containing specific transaction details agreed between Crystallode and the customer.

3. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use this website for fraudulent activities;
  • Attempt unauthorized access;
  • Copy, reproduce, or exploit website content without permission;
  • Use website information in violation of applicable laws.

Crystallode reserves the right to restrict access where misuse, fraud, or unlawful activity is suspected.

4. Eligibility

By using this website, you confirm that:

  • You have legal capacity to enter into agreements;
  • Information provided by you is accurate;
  • You will comply with applicable laws and regulations.

Business customers confirm that they have authority to place orders on behalf of their organization where applicable.

5. Consumer and Business Customer Transactions

Crystallode serves both consumers and business customers.

Different terms may apply depending on the nature of the purchase.

Consumer Purchases

Consumer transactions are subject to applicable consumer protection laws.

Mandatory consumer rights cannot be excluded by these Terms.

Business Purchases

Business transactions, including wholesale and commercial orders, are governed primarily by:

  • Confirmed quotations;
  • Purchase orders;
  • Proforma invoices;
  • Order confirmations;
  • Commercial agreements.

Business customers are responsible for confirming product requirements before production or shipment.

6. Product Information

Crystallode makes reasonable efforts to provide accurate product descriptions, images, specifications, and pricing information.

However:

  • Natural materials may vary;
  • Product colors may appear differently on different screens;
  • Measurements and weights may vary within reasonable tolerances;
  • Availability may change without notice.

Product descriptions are provided for general information and should be reviewed together with any quotation or order confirmation.

7. Natural Crystal Product Disclaimer

Crystallode products contain natural minerals formed through geological processes.

Natural characteristics may include:

  • Color variation;
  • Internal inclusions;
  • Growth patterns;
  • Surface marks;
  • Texture differences;
  • Minor shape variations.

These characteristics are considered part of the natural material and are not automatically considered defects.

However, products must still conform to agreed descriptions, specifications, samples, or order confirmations.

8. Product Images and Representations

Product images are intended to provide a visual representation of products.

Actual products may differ slightly due to:

  • Natural mineral variation;
  • Lighting conditions;
  • Photography;
  • Display settings.

For wholesale or custom orders, approved samples, specifications, and written confirmations may take priority over general website images.

9. Pricing

Product prices displayed on the website may change from time to time.

Prices may be affected by:

  • Material costs;
  • Market conditions;
  • Currency exchange rates;
  • Production costs;
  • Availability.

For wholesale, custom, or large-volume orders, pricing is based on the applicable quotation.

A quotation may include:

  • Product price;
  • Quantity;
  • Production requirements;
  • Packaging;
  • Shipping terms;
  • Validity period.

10. Quotations

Unless otherwise stated, quotations are valid only for the period specified.

A quotation may become invalid due to:

  • Expiration;
  • Material cost changes;
  • Currency fluctuations;
  • Supply changes;
  • Customer specification changes.

A quotation does not create a binding contract until accepted and confirmed according to the agreed transaction process.

11. Order Acceptance

Submitting an order does not automatically create a completed contract.

Crystallode may review orders before acceptance, including:

  • Product availability;
  • Payment status;
  • Shipping feasibility;
  • Compliance requirements;
  • Pricing accuracy.

A contract is generally formed when Crystallode confirms acceptance through an order confirmation, payment confirmation, or other written confirmation.

12. Right to Refuse or Cancel Orders

Crystallode may refuse or cancel an order where reasonably necessary, including:

  • Suspected fraud;
  • Incorrect pricing information;
  • Product unavailability;
  • Shipping restrictions;
  • Legal or regulatory concerns;
  • Failure to complete payment.

Customers will be informed where cancellation occurs.

Any refund will be handled according to applicable law and the Refund & Return Policy.

13. Payment Terms

Payment methods and payment timing are displayed during checkout or confirmed separately for commercial orders.

For wholesale, custom, or sourcing projects:

Payment terms may include:

  • Deposit payments;
  • Balance payments before shipment;
  • Other agreed arrangements.

Production or procurement may not begin until required payments and approvals are completed.

14. Wholesale Orders

Wholesale transactions may include additional requirements, including:

  • Minimum order quantities;
  • Product specifications;
  • Production schedules;
  • Packaging requirements;
  • Commercial documentation.

Wholesale customers are responsible for reviewing and approving:

  • Product specifications;
  • Samples;
  • Photos;
  • Inspection information;
  • Final order details.

15. Custom and Made-to-Order Products

Custom products are manufactured according to customer requirements.

Customers are responsible for confirming:

  • Design;
  • Dimensions;
  • Materials;
  • Quantity;
  • Finishing;
  • Packaging;
  • Branding requirements.

Once production begins, changes or cancellations may not be possible unless agreed by Crystallode.

16. Sourcing and Procurement Services

Where Crystallode provides sourcing assistance, the service may include:

  • Supplier communication;
  • Product sourcing;
  • Quotation coordination;
  • Sample arrangement;
  • Inspection coordination;
  • Shipping coordination.

Crystallode acts as a sourcing and procurement coordinator unless a separate written agency agreement is signed.

Crystallode does not guarantee that third-party suppliers will never experience:

  • Production delays;
  • Quality issues;
  • Supply changes;
  • Regulatory problems.

17. Inspection Services

Where inspection assistance is provided, inspection may include:

  • Quantity checking;
  • Visual condition checking;
  • Packaging checking;
  • Comparison against agreed specifications.

Inspection services do not constitute:

  • Laboratory testing;
  • Gemological certification;
  • Product safety certification;
  • Guarantee of zero defects.

18. Shipping and Delivery

Shipping arrangements are governed by:

  • Shipping Policy;
  • Quotation;
  • Order Confirmation;
  • Applicable Incoterms® 2020.

Delivery estimates are provided in good faith but may be affected by external circumstances.

19. Incoterms® 2020

International trade terms may include:

  • EXW;
  • FCA;
  • FOB;
  • CIF;
  • DAP;
  • DDP.

The applicable Incoterm, named place, and responsibilities will be confirmed in writing for each transaction.

Website pricing or general descriptions do not automatically determine the Incoterm applicable to an individual order.

20. Customs, Taxes, and Import Responsibilities

Customers are responsible for understanding import requirements applicable to their destination country.

Unless specifically agreed as DDP:

Customers may be responsible for:

  • Import VAT;
  • Customs duties;
  • Brokerage fees;
  • Local taxes;
  • Clearance charges.

Crystallode does not control customs decisions made by government authorities.

21. Intellectual Property

All website content, including:

  • Text;
  • Images;
  • Logos;
  • Designs;
  • Graphics;
  • Brand materials;

belongs to Crystallode or its authorized licensors unless otherwise stated.

Unauthorized copying, distribution, or commercial use is prohibited.

22. Customer-Provided Materials

If customers provide:

  • Designs;
  • Logos;
  • Artwork;
  • Specifications;
  • Intellectual property materials;

customers confirm they have the necessary rights to use such materials.

Customers are responsible for claims arising from unauthorized materials provided by them.

23. Product Use Disclaimer

Crystallode sells crystals and mineral products for purposes including:

  • Decoration;
  • Collection;
  • Jewelry;
  • Crafting;
  • Personal interest.

Crystallode does not make medical, therapeutic, or scientific claims regarding crystal products.

Products should not be considered substitutes for professional medical advice or treatment.

24. Third-Party Services

Crystallode may use third-party providers, including:

  • Payment providers;
  • Logistics companies;
  • Technology providers;
  • Service partners.

Third-party services may have their own terms and privacy policies.

25. Limitation of Liability

To the maximum extent permitted by applicable law:

Crystallode is not responsible for losses caused by circumstances outside reasonable control, including:

  • Customs delays;
  • Carrier delays;
  • Government actions;
  • Natural disasters;
  • Customer-provided incorrect information.

Nothing in these Terms excludes liability that cannot legally be excluded.

Consumer rights remain protected under applicable law.

26. Force Majeure

Crystallode is not responsible for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters;
  • War;
  • Government restrictions;
  • Strikes;
  • Transportation interruptions;
  • Supply chain disruptions;
  • Customs restrictions.

27. Export Control and Compliance

Customers are responsible for ensuring compliance with applicable import, export, sanctions, and trade regulations.

Crystallode may refuse transactions where legal compliance cannot be reasonably confirmed.

28. Governing Law and Dispute Resolution

These Terms shall be interpreted together with applicable mandatory laws.

For business transactions, governing law and dispute resolution arrangements may be specified in the applicable commercial agreement, quotation, or order confirmation.

Mandatory consumer protection rights remain unaffected.

29. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective.

30. Changes to These Terms

Crystallode may update these Terms from time to time.

The version effective at the time of purchase will generally apply unless otherwise required by law.

31. Contact

For questions regarding these Terms, please use the official contact information provided on the Crystallode website.