Trust Center
Crystallode supplies wholesale crystals, minerals, jewellery components and related sourcing services from Guangzhou, China. This page explains how we confirm business identity, orders, payments, products, packing and shipping records.
Business identity
Crystallode is operated by GuangZhou Liwan ShengRuiXiang Crafts Co.,Limited (广州市荔湾区盛瑞祥工艺品商行).
Business address: 2A66, North Tower, Liwan Plaza, No. 300 Kangwang Road, Liwan District, Guangzhou City, Guangdong Province 510000, China
Order verification
Before payment, we provide a quotation, pro forma invoice or order confirmation showing the agreed products, specifications, quantities, sales units, prices, freight terms, estimated lead time and payment instructions. The accepted order confirmation controls the details of each transaction.
Payment verification
Pay only according to the confirmed invoice, checkout or order instructions. The seller and payment recipient is GuangZhou Liwan ShengRuiXiang Crafts Co.,Limited, unless an authorised payment processor is clearly identified in the checkout or order confirmation. If payment details change, verify the change through the original email thread with sales@crystallode.com before sending funds.
Product and batch confirmation
Crystals and minerals are natural materials. Colour, pattern, transparency, inclusions, dimensions and weight may vary between pieces and batches. Website photographs represent the general product type and quality unless a specific batch is expressly approved in writing.
Where required and agreed before payment, product photographs, videos, samples, batch approval or third-party testing can be arranged. Any related cost and lead time will be confirmed separately.
Quality inspection and packing
Orders are checked against the written product description and agreed specifications before packing. Inspection may include product identity, quantity, dimensions, weight range, workmanship, visible damage and packing requirements, depending on the order.
Packing is selected according to fragility, weight, order size and shipping method. Custom labels, carton limits, retail-ready packing, crates or pallet requirements must be confirmed before production or packing begins.
Processing and shipping records
Standard in-stock orders are normally processed within three business days after cleared payment and confirmation of the order details. If special circumstances prevent processing within that period, we will contact the buyer by email and provide an updated estimate.
Freight, shipping method, Incoterm and delivery estimate are confirmed in the order confirmation. Depending on the shipment, records may include a commercial invoice, packing list, tracking number, air waybill, bill of lading and available HS code information.
Claims
Damage, shortage or incorrect-goods claims must be reported within seven calendar days after delivery with the order number, packing list and clear photographs or video. Packaging must be retained until the claim is reviewed. Please see our Refund and Claims Policy.
Contact
Email: sales@crystallode.com
Address: 2A66, North Tower, Liwan Plaza, No. 300 Kangwang Road, Liwan District, Guangzhou City, Guangdong Province 510000, China