Shipping Info

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?U.S orders will be shipped viaEUB&USPS&FedExand International Orders will be shipped depending on the fulfillment center the product is from.Average transit times to the United States: 5 - 20 Business daysAverage transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email shop@hygoshop.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@hygoshop.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, pleasecontact uswith:- Your order number.- A picture of the damaged product.Once received, we'll be happy to send out another free of charge.I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Shipping Information for Crystallode.com

Order Processing and Shipping Time:

Please allow 1-2 business days for processing and production time before your order is shipped out.

Shipping Duration:

For U.S. orders, we use 4PX & SF EXPRESS for shipping. For international orders, the shipping method will depend on the fulfillment center the product is shipped from.

Average transit times:
- United States: 7-12 business days
- International: 7-15 business days

Please note that there may be unforeseen circumstances (such as natural disasters, holidays, or weather conditions) that could cause shipping delays. While we strive to ensure that packages arrive on time, there may be instances when our carriers experience delays. Due to these factors, we cannot guarantee the exact delivery time. The delivery issue is the responsibility of the shipping company.

Tracking Number:

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers worldwide, as our product research team works to source quality and affordable products.

If you need assistance tracking your order once you receive your tracking number, please visit our website.

Order Cancellation:

You can cancel your order without any penalty! Please cancel your order before it is shipped. If the order has already been shipped, please still request a cancellation by emailing us at support@crystallode.com as soon as possible.

Incorrect Address:

If you have entered an incorrect or incomplete address, please reply to your order confirmation email with the correct information. Notify us immediately at . support@crystallode.comm We can correct the address within 24 hours.

Damaged Items:

We take extra precautions to ensure items are well-packaged. However, approximately 1 in 1000 products may arrive damaged due to mishandling by mail services.

If your item arrives damaged, please contact us with the following information:
- Your order number
- A photo of the damaged product

Once we receive this information, we will be happy to send you a replacement free of charge.

Unanswered Questions:

If you have a question that hasn't been answered, please feel free to contact us. We will do our best to respond within 24 hours.



Customs and Import Duties:

1. International shipments may be subject to customs and import duties, depending on the destination country's regulations. These charges are the responsibility of the customer and must be paid upon receipt of the shipment. Crystallode is not responsible for any customs fees or import duties.

2. We recommend contacting your local customs office for more information on import duties and taxes specific to your country.

Lost or Stolen Packages:

1. If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package or determine if it is indeed lost.

2. If the shipping carrier confirms that your package is lost, we will either send you a replacement or issue a refund, depending on your preference.

3. Crystallode is not responsible for packages that have been marked as "Delivered" by the shipping carrier but are stolen or missing. Please ensure that you provide a secure delivery address and consider requesting a signature upon delivery for added security.

Multiple Items in One Order:

1. If you have ordered multiple items, they may be shipped separately from different fulfillment centers. This allows us to expedite the shipping process and deliver your products more quickly.

2. In this case, you will receive separate tracking numbers for each item. Please note that the delivery times may vary for each item, depending on the shipping carrier and fulfillment center.

Customer Support:

Our dedicated customer service team is available to assist you with any questions or concerns you may have regarding your shopping experience at Crystallode.com. You can reach us through the following channels:

1. Email: support@crystallode.com
2. Phone:+852 92062291

We are here to help with:

1. Order inquiries
2. Shipping and delivery questions
3. Tracking your order
4. Address updates and corrections
5. General assistance and support

We value your business and strive to provide the best possible experience while shopping at Crystallode.com. If you have any suggestions or feedback, please do not hesitate to share it with our customer service team. We continuously work to improve our services and appreciate your input.

Thank you for choosing Crystallode, and we look forward to serving you again soon.